PARTS RETURNS

Prior to returning parts to MK Tractor Parts/MK Online Distribution Inc. for any reason, you must contact our sales department (1-877-835-7510) and obtain a Return Goods Authorisation (RGA) number. The return must be sent freight prepaid, with the RGA number clearly marked on the outside of the package to our warehouse.
The address for the shipment returns will be provided upon issue of the RGA number. Return parts will be subject to a 15% restocking charge. The original or copy of the packing list or invoice must be included. Items being returned must be in new and saleable condition and purchased from mktractorparts within the preceding thirty (30) days.
Restocking fees does NOT apply to the shipment of cores for refund or rebuilding.
Failure of Buyer to provide Seller with an itemised list of defects within 30 days shall be deemed acceptance of the Goods. In the event of multiple shipments, each separate shipment shall be separately accepted. Buyer expressly waives any right to reject Goods that substantially conform to the specifications relating thereto and any right to revoke acceptance after such times has passed as specified.

DAMAGED SHIPMENTS & SHORTAGES

On all freight shipments ownership passes from us to you upon leaving our dock. The bill of lading is an acknowledgement by the transportation company of the receipt in GOOD CONDITION of the shipment. Any damage or shortages cannot be considered our responsibility. It is important that upon receipt of all shipments that you check for damage or shortages and if such are in evidence have the driver record and sign for these on both copies of the freight bill. After this you should promptly file a freight claim for the damage or shortage with the carrier. Do not destroy packing until inspection has been made by the carrier or his agent.

PHONE ORDERS

We will not accept responsibility for errors in phone orders. We encourage you to order ONLINE at https://mktractorparts.com, or to email in your orders at sales@mktractorparts.com

CANCELLED ORDERS

Orders CANNOT be cancelled or changed in any way after they are entered in our system. If the parts are no longer needed, then the customer can call for a RGA number and the parts can be returned to the parts warehouses. Restocking fees will be charged at 15%.
MK Tractor Parts/MK Online Distribution Inc. cannot be liable for any delays in shipping for any reason.

FUNDS RETURNS.

Funds will be returned at the earliest possible convenience to MK Tractor Parts/MK Online Distribution Inc. It is necessary sometimes to source parts from external warehouses and companies. For funds to be refunded for these parts from external warehouses MK Tractor Parts/MK Online Distribution Inc. must first be reimbursed, then funds will be reimbursed to the customer. A 15% restocking fee may be deducted from the sum to be reimbursed..