The following TERMS are automatically applicable to all sales made by Mk Online Distribution Inc. or (“Mk Tractor Parts”) and cannot be amended or altered unless specified in writing at the time of the order.

QUOTATIONS
Quotations issued by “Mk Tractor Parts”, unless otherwise stated, shall be open for acceptance within 30 days from the date of the offer. Customers are required to clearly identify the items they require by supplying OEM part numbers and quantities. If “Mk Tractor Parts” is requested to research the parts numbers on behalf of the customer, then this is done on a ‘no fault’ basis. “Mk Tractor Parts” will use its best endeavours to identify the correct part numbers. However, “Mk Tractor Parts” will not accept liability for any errors, omissions or inaccuracies. Final responsibility for ensuring that the items have been correctly identified/selected/approved/ordered will always lie with the customer.

PRICES
The prices stated are without Tax and, unless otherwise stated in the order confirmation, are ex warehouse from the “Mk Tractor Parts” premises (the point of sale). Export Packing is charged at 2% of the order value. To this effect, “Mk Tractor Parts” ceases to be responsible for the goods once they leave the company’s premises. Any FOB, documentation and freight charges are solely for the customer’s account. In this latter respect, “Mk Tractor Parts” cannot be held responsible for any problems, losses or expenses arising from the carriage of the goods, even if “Mk Tractor Parts” has appointed the forwarding agent at the customer’s request. It is recommended that customers fully insure their goods against loss or damage from the point of sale up to the delivery to their premises.

ORDERS
All orders should be placed in writing via email. If any verbal or telephone order is given, then the customer accepts all consequences that may result from any possible misunderstanding or misinterpretation on the part of “Mk Tractor Parts”. The order acknowledgement issued by “Mk Tractor Parts” is the final arbiter of what constitutes the contract of sale between “Mk Tractor Parts” and the customer. The sale of goods assumes by default that the customer has read and accepted all the items, quantities, prices and payment terms set out in the order acknowledgement. “Mk Tractor Parts” does not accept the cancellation or return of any Original (OEM/Genuine) parts or specially ordered parts unless they form part of a Warranty claim.

PAYMENTS
a) All invoices are payable in full without discount of any kind in the currency in which they were issued and under no circumstances shall the customer be entitled to make any deduction or withhold payment for any reason at all, or delay settlement beyond the terms agreed at the time of the order.
b) Without prejudice to any other rights of “Mk Tractor Parts”, if the customer fails to pay the invoice amount by the due date, “Mk Tractor Parts” shall have the right to charge interest on any overdue amount from the date on which payment was due to that on which it was made (whether before or after judgment) on a daily basis at the rate of 4% per annum over the base rate from time to time quoted for the currency in which the invoice was issued. All costs and expenses (including any legal costs) incurred by “Mk Tractor Parts” in the collection of any overdue amount will have to be reimbursed to “Mk Tractor Parts”.

WARRANTY
All the products supplied by “Mk Tractor Parts” are covered by the company’s Warranty, details of which are listed on the company’s web site under ‘Warranty’.

RETURN OF PARTS
“Mk Tractor Parts” will only consider the return of parts that it originally supplied to the customer. Under no circumstances should parts be returned to “Mk Tractor Parts” without first obtaining written consent and being issued with a Returns Goods Authorization (“RGA”) number. Any goods arriving at the “Mk Tractor Parts” premises without a “RGA” number will either be refused delivery or disposed of as scrap without recourse to the customer. The customer shall have to fully accept the consequential costs of this action whether it is the costs that may be charged for the return freight and/or the loss of the part. If the return was linked to a Warranty claim, then the claim becomes null and void and Mk Tractor Parts accepts no further liability.

If the return of parts, not covered by a Warranty claim, is granted by the issuing of a “RGA” number, then a restocking charge will be levied. For items returned in “Mk Tractor Parts” boxes in good condition without having been opened or seals broken, the charge is 15%. For items that “Mk Tractor Parts” considers have to be inspected and/or repacked prior to restocking, a charge in excess of 15% will be made depending on the amount of work involved. If the returned goods are not of a serviceable quality, then the restocking charge is effectively 100%.

CANCELATION
Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order from the moment it is placed until 14 days after the goods are delivered and receive a full refund if, for any reason, you are not entirely satisfied with your purchase, you change your mind or the goods are faulty or damaged.

If you need to cancel an order contact refunds@mktractorparts.com. After an order has been dispatched it is not possible to cancel the delivery with our carriers. Please do not refuse to accept a delivery as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. A charge is still incurred for this return which will be deducted, plus handling charges, from any refund amount.

You must notify us within 14 working days of receiving the products. All items should be returned in their original condition and packaging. If the returned items are not in a resalable “as new” condition a refund may not be possible.

OWNERSHIP
The products sold shall remain the property of “Mk Tractor Parts” until payment has been made in full.

LEGAL CLAIMS OR PROCEDURES
Any legal claims or procedures under these Terms are to be adjudicated in the Florida, USA under US law and must be filed through a US Court.Items provided may be subject to the export regulations of the USA.